Online Ordering vs. E-mailing your order . . .
I prefer your orders to be ordered through the website vs. sending me an E-mail request for parts and here are the reasons why:
- First & Foremost Online Ordering provides a paper trail of the exact order. This is helpful if any mistakes are made on either end.
- Online Ordering also provides the payment information needed to process the order
- Online Ordering provides the exact address requested for shipping. This is useful in the event a customer has moved and needs to give us an updated address.
- Online Ordering means the customer is choosing the exact parts they need. No guesswork or lack of communication which can happen on the phone or in an e-mail.
- It also provides all the part numbers needed to produce an invoice without having to look all of them up which saves time.
- Online Ordering also gives the customer a chance to see any notes or install tips that may be relevant to the parts being ordered.
- Online Ordering also provides me the ability to simply print the order and start processing it immediately.
- Last but not lease the Insurance option must be answered to complete the order letting us know if you want insurance on your shipment.
Shipping Fee’s
Stage 1 Restoration charges the EXACT Shipping fee’s required to get your package to your door. (Not an inflated Rate like most vendors) Because we charge the EXACT amount we cannot provide the shipping fee’s at the time of “check out”. We basically have to pack your order at which point we can then weigh it and submit the information into our shipping software. At that point we will know the exact amount. Shipping Rates start at $5 for a Padded Envelope shipped via the US Postal Service. UPS Shipments start at about $12 and go up from there depending on the size of the box as well as the weight. If you would still like an estimate please e-mail me and I’ll do my best to get an estimate of the shipping fee’s for you. I apologize but at this time we do not ship outside of the USA or Canada. . . . If you have any special shipping requests you can place them in the “Notes” section during checkout. Canadian shipments typically ship via “Priority Mail”.
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Insurance:
We package our products with care and very rarely have damaged product issues but if you would still like Insurance placed on your order for ANY reason please check the “Yes” box when asked during check out. In most cases Insurance covers damaged parts as well as lost or stolen shipments. If you want insurance on your shipment we simply charge you the exact amount charged by the shipping company. If insurance is not requested we cannot help you in any of these situations. If you have any special requests you can place them in the “Notes” section during checkout.
Please be sure to type in your “Ship to” address 100% correct. Stage 1 Restoration will not be responsible for additional shipping fee’s to re-deliver a package due to the wrong address.
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Returns must be in there original – unmolested packaging so we can re-sell to a future customer as a “New Item”. The product cannot be altered, scratched or marked up in anyway. You wouldn’t want to receive a “used item” nor do we want to sell the next guy a “used item”. Returns are accepted up to 30 Days after the purchase date. This is pretty common throughout the United States. Electrical Parts are typically not a returnable part. Very few companies will allow a return on an electrical part.
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RA Number required for ALL Warranty or Returned Items. Call us first to discuss your situation. At that time we’ll give you an RA Number which will tell us what to do with that product when it arrives. As mentioned earlier Returns are accepted up to 30 Days. Listed below are the Return Policies for the other common Buick Vendors:
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Restocking Fee on returns. This ranged from 20% to 25% via the other Vendors. Stage 1 Restoration will stick with 20% if we charge one at all.
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Shipping Fee Credits. This one is touchy. . . Shipping Fees are paid to the Delivery Services to deliver your products. They’re not going to refund those fees in any situation. I compare this to purchasing a part locally. If you decide to return it you’ll get your money back but not the gas money you used to get there. Shipping Fees are basically like gas money. In most cases NONE of these companies refund the shipping fees. If you purchased a part that is a different year than what we list the part for and want to return it because it didn’t fit or work you will be responsible for the return shipping fees!
Stage 1 Restoration will take this case by case but in most situations shipping fees will not be refunded.
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Minimum Order. I’ve had to implement a $20 minimum order simply because the time it takes to process, pack and ship each order is time consuming. And as the old saying goes . . . “Time is Money”. (Just being honest)
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Canadian Duties & Taxes, (Additional fees in General) Stage 1 Restoration only charges our Canadian customers for the shipping fee to get the products delivered to you. Any fee’s charged by your government are the responsibility of the purchaser. These fees in most cases are charged once the product is delivered or picked up. We have nothing to do with these fees. . . .
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Warranty:
After looking at the Warranty time frame from each company we deal with it appears they’re all limiting their Warranty Period to 30 Days. Part of the reason there is a time limit is because the shipping companies only allow so many days to put in a claim IF it was there fault a part was broke or damaged. If you’re doing a Frame Off Restoration that is going to take Months or Years please check your products when they arrive! Nobody takes parts back “Months” or “Years” after the purchase date. You’ll want to inventory your parts as well making sure the quantity is correct as well as the correct parts being sent.
So with that being said our Warranty Period will also be 30 Days. These are some of the guidelines that are also in place with all of the companies listed below:
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CARS, Inc.
Inline Tube
Lectric limited
Legendary Auto Interiors
The Parts Place
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